Smart LOTO is an industrial Lockout-Tagout (LOTO) safety application used by plant workers, isolators and safety officers to isolate hazardous energy sources, verify lockouts, and keep people safe during maintenance work. This page explains how to get help.
Our support team responds to every request, typically within one business day.
Smart LOTO accounts are provisioned by your organization's safety administrator. If you are a worker, isolator or safety officer and need access, contact your site's safety team, or email contact@innvendt.com and we will connect you with the right administrator.
Open the app and sign in with the email address and password issued to you. If you have forgotten your password, use the “Forgot password” option on the sign-in screen or contact support.
Smart LOTO uses QR-coded isolation-point tags on equipment. Tap the scan option and point your camera at the tag to look up the equipment's live permits and lock status, or to run an “Am I safe?” check before starting work.
Some workflows use a quick face check to confirm the right person is checking in or out. Allow camera access when prompted; the check runs on-device in a few seconds.
Accounts are created by your organization's safety administrator, not through public sign-up. Contact your site safety team or email contact@innvendt.com.
Use the “Forgot password” link on the sign-in screen. If you don't receive a reset email, contact contact@innvendt.com.
Ensure camera permission is granted in your device settings, clean the tag surface, and hold steady 10–20 cm away. If a tag still won't read, report it to your safety team or email support with the equipment name.
Confirm you're signed in to the correct site and that the permit is active. If it still doesn't appear, email contact@innvendt.com with the permit number and we'll investigate.
Smart LOTO stores only the operational data needed to run the safety workflow for your organization. For data or privacy questions, email contact@innvendt.com.
If you believe a lockout, isolation or de-isolation is behaving incorrectly on a live permit, stop and follow your site's manual LOTO procedure first, then contact us immediately at contact@innvendt.com with “URGENT” in the subject.